• Refunds will be issued approximately 6 weeks after we receive your returned items.
  • All personalized graduation items (i.e. namecards,
  • announcements, return address labels, etc.) are non-refundable items.
  • Any orders placed online for letterman jackets and class rings will be non-refundable.
  • You will have 72 business hours to cancel an order for a full refund. After this 72 business hour window, you may be charged a restocking fee of 15% or your items may be deemed non-refundable.
  • If your student is not walking or not graduating after you placed your order, you may be refunded for your unit if it is unopened. You must return the cap, gown, and graduation tassel. You are responsible for shipping & handling to send it back to our office. You will also be charged a 15% restocking fee that will come out of your refund for your unit. 
  • You cannot cancel personalized items after the 72 hour cancellation window even if your student is not graduating. There will be no exceptions as all sales are final.
  • If orders are placed after the February 1st order deadline, we cannot guarantee you will receive the size you requested. We will fill orders on a first come first serve basis with inventory available. We reserve the right to exchange items of equal or more value with our available inventory (i.e. exchanging a classic hoodie to a performance hoodie to fill your order).
  • If your items do not fit, you may send them back to exchange them for a different size if they are not worn or washed. You may not exchange your items for a refund after receiving them as all sales are final.
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